Return & Refund Policy
Last Updated: October 14, 2026
This Return & Refund Policy applies to purchases made from BareBliss through our website, https://barebliss.ae (“we,” “us,” or “our”).
Please read this policy carefully before placing an order.
1. Return Eligibility
You may request a return within 7 days of receiving your order, subject to the following conditions:
The product is unused and unopened.
The product remains in its original packaging.
The product is in the same condition as received.
Proof of purchase, such as an order number or receipt, is provided.
The return has been approved by our customer support team before the product is sent back.
For health, hygiene, and product safety reasons, opened or used skincare, cosmetic, and personal care products generally cannot be returned unless the product is defective, incorrect, or a return is otherwise required by applicable law.
Products damaged through misuse or improper handling after delivery may not qualify for a return.
2. Non-Returnable Items
Subject to applicable law, the following items may not qualify for a return or refund:
Opened or used skincare, cosmetic, and personal care products, except where a legal remedy applies.
Products purchased during sales or promotional offers, unless defective, incorrect, or otherwise eligible under applicable law.
Gift cards, where applicable.
Products damaged after delivery due to improper handling or misuse by the customer.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, where possible, so we can investigate promptly.
Please provide:
Your order number.
A description of the problem.
Clear photographs or videos showing the affected product and packaging, where available.
After reviewing your request, we will inform you of the appropriate resolution. Depending on the circumstances and applicable law, this may include:
Replacement of the affected product.
A refund to the original payment method.
Another appropriate remedy agreed upon with you.
We will handle eligible claims in accordance with applicable consumer protection requirements.
4. Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome of your refund request.
If your refund is approved:
The refund will generally be issued to your original payment method.
Processing may take approximately 7–14 business days, depending on your payment provider or bank.
Your bank or payment provider may require additional time for the refund to appear in your account.
Original shipping fees and return shipping costs may be non-refundable where permitted by law. If an item is defective, incorrect, or otherwise qualifies for a remedy under applicable law, the relevant costs will be handled in accordance with those requirements.
5. Exchanges
We do not generally offer direct product exchanges.
If your product is eligible for return, you may request an approved return and place a new order separately.
This does not affect any rights you may have to a replacement or another remedy for defective or incorrect products under applicable law.
6. Order Cancellations
You may request cancellation before your order has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process. You may instead contact us to discuss the options available under our Return & Refund Policy and applicable law.
To request a cancellation, email us as soon as possible and include your order number.
7. Refused or Undelivered Orders
If an order is returned to us because of an incorrect delivery address, repeated unsuccessful delivery attempts, or refusal to accept delivery, we will review the circumstances before determining any applicable refund.
Where permitted by law, the refund may exclude original shipping fees and reasonable return delivery charges that have been incurred.
This section does not limit any rights you may have under applicable consumer protection laws.
8. How to Request a Return or Refund
To request a return, refund, or cancellation, contact us using the details below.
Email: mahi@barebliss.ae
Please include:
Your full name.
Your order number.
The reason for your request.
Photos or videos, if relevant.
Please wait for return instructions and approval before sending a product back. Unauthorised returns may be delayed while we verify the request.
9. Governing Law
This policy is governed by the applicable laws of the United Arab Emirates.
Nothing in this policy excludes or restricts consumer rights that cannot legally be excluded or restricted.
10. Contact Information
If you have any questions about this Return & Refund Policy, please contact us:
Brand: BareBliss
Website: https://barebliss.ae
Email: mahi@barebliss.ae
Address: Sharjah, United Arab Emirates.
We aim to respond to customer enquiries as promptly as reasonably possible.